Why SAP Sales and Service Cloud for Whole Sale and Retail companies?
Your benefits
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Comprehensive customer management: Optimize customer relationships, improve customer satisfaction, and increase revenue through seamless integration of sales and customer service.
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Real-time analytics and insights: Use real-time data and advanced analytics to make informed business decisions, optimize inventory, and accelerate sales processes.
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Mobile efficiency: Work from anywhere to improve sales and service. Access critical information and tools to exceed customer expectations and increase competitiveness.
Do you also have similar problems?
We offer support as well as help and advice at all stages of the process:
- Pre-implementation consulting
- Execution and monitoring of the implementation
- Adaptation of existing software
- Development
- Create + monitor interfaces
- Customer service/ support
Our expertise is based on working with customers from different industries and countries. For this reason, we can incorporate our broad industry experience into your project. Due to our experience in different areas, we can quickly understand your problem and develop customized solutions for it.
As a small consulting house, we offer the following advantages in particular:
- More personal service
- Flexibility
- lower costs/ transparent cost structure
- specialization
- Commitment and passion
Solutions / Services
Optimize your business success with our IT consulting expertise:
CRM implementation/replacement: We offer customized solutions for the implementation or replacement of your CRM system to take your customer relationships to the next level.
Integration into existing infrastructure: Our experts ensure smooth integration into your existing infrastructure to optimize sales and service processes.
Webshop/dealer portal connection: Seamlessly connect your webshop or dealer portal with your CRM to fully exploit customer potential and boost sales.
With our support, you can maximize your efficiency, increase customer satisfaction and boost your sales. Rely on our experience in IT consulting for your sustainable success.
We are your reliable partners in the world of IT consulting
Our expertise spans multiple applications and we understand how they can be used in your specific business environment. In addition, we know your industry inside and out and use best practices to achieve optimal results.
We understand how important batch tracking and availability of goods are to your business. Our solutions ensure that you always have an overview.
We effectively accompany the path from potential customers to loyal regular customers. We facilitate the onboarding process and carry out a quick and precise credit check.
The seamless integration of your telephone system into our solutions improves communication and strengthens your customer service.
Rely on our diverse range of services to meet your IT requirements and take your business to the next level.
Benefits for our customers
Competitive products
Looking for the perfect CRM solution? There are numerous tools on the market - but many have their pitfalls!
Some systems get bogged down in complex features and thus high initial investments can strain your budget. Others offer a simple user interface, but may be too limited for growing businesses and may require third-party integrations to be fully operational. Why settle for compromises? Discover our CRM solution that combines the best aspects to give you a customized, budget-friendly experience.
SAP Sales and Service Cloud - Your solution for outstanding customer experiences!
The SAP Sales and Service Cloud - your solution for outstanding customer experiences!
Seamless integration: sales and service in perfect harmony - for maximum power.
Real-time insights: Understand customers like never before and give them exactly what they need.
Flexibility for the future: Scalable and customizable to grow with your business. With us, you're ready for tomorrow!
Location
Schulstrasse 24a
76698 Ubstadt-Weiher
Frequently asked questions
Efficiency and increased effectiveness as well as transparency:
- Document management
- Process automation
- Integration with other systems
- Collaboration and sharing information
- Analysis and reporting
- Compliance and security
As a small consultancy firm, we offer above all:
- More personalised service
- Flexibility
- Lower costs/transparent cost structure
- Specialisation
- Commitment and passion
- Close and long-term customer relationships
- Short decision-making processes
- One main contact person
- Openness
- Flexibility
- Customised offers
- Customer satisfaction is certified - customer loyalty
- Long-term experience
- Holistic service partner
- Trust is placed in us
- Optimum customer service
- Wide-ranging industry expertise
- Best practice experience
- Open communication
The SAP Sales & Service Cloud, offers a range of features and benefits that set it apart from the competition
- Integration with SAP applications
- 360-degree customer view
- Artificial intelligence (AI)
- Scalability and flexibility
Global support and compliance
Laboratory management systems - integration via APIs, middleware or special integration services
- Data standardisation
- Data migration
- Real-time data transfer
- Training and support
Interfaces, middleware
-> We have in-house specialists for this
- We offer on-site/remote training
- We train key users for the company
- If necessary, we provide training materials
- A contact person is always available to answer questions
We have developers on board. They can (whenever possible) integrate customised solutions.
Support/help and advice in all process phases:
- Consultancy prior to implementation
- Realisation and monitoring of the implementation
- Customisation of existing software
development
- Creating + monitoring interfaces
- Customer service/support
The duration of the process depends heavily on the size and complexity of the company. We generally assume 9-12 months for a standard implementation.
In principle, we are completely flexible here; here are just a few examples:
- agile project method
- focus rooms/ workshops
- Multi-stage CRM introduction
- Hypercare phase
- A long-term customer relationship and partnership is established via regular appointments in order to guarantee continuous further development of the system
- Offer of interface monitoring
runIT simple is interested in a long-term partnership in order to further develop the system together in the long term.
Values such as:
- Open communication
- short decision paths
- close project co-operation
flexibility
- transparency are important.
Our expertise is based on working with customers from various industries and countries. For this reason, we can incorporate our wide-ranging industry experience into your project. Thanks to our experience in various sectors, we can quickly understand your problem and develop customised solutions for you.
The cost framework is discussed in detail in advance and tailored to each project. We work on an hourly billing basis with full transparency for the customer. We usually work on a contingent/framework contract basis.
- one main contact person in the implementation phase
- one main contact person in the support phase
- as we are an intercultural team, we can also take on projects that need to be carried out in English
Well-known companies from the chemical industry/mechanical engineering and wholesalers.
We generally work with a project plan. The requirements and necessary steps for implementation are precisely defined with the customer in advance. Progress is monitored in regular meetings (remote/on-site) together with the customer.
- access control
- encryption
- authentication
- data backup
- security updates
- network security
- logging
- training and awareness
- Emergency preparedness and response
runIT simple has existed in its current form for around 10 years. We have been an SAP partner for precisely this area from the very beginning of the Sales Cloud. We are therefore familiar with the system and all its further developments and can incorporate this expertise into your project.
During implementation, it is particularly important for us to obtain a comprehensive overview of all the technologies used by the company in order to achieve the best possible integration of third-party systems (ERP, HRM, Business Intelligence...) and to create an optimised system landscape.
- Ticket management
- knowledge database
- self-service portals
- Omni-channel support
- field service management
- Analyses and reporting
- Integration with other SAP products
Our experts are happy to support the integration of third-systems via interfaces or APIs. We also focus on the CPI system, which is used to enable data communication between cloud-based and on-premise systems.
Here, too, we offer comprehensive support:
- Analysing the requirements
- Selection of the right interface
- Authentication and security
- Documentation and access authorisations
- Developing the integration
- Data mapping
- Testing and validation
Together with the customer, we develop a strategy on how the use of the SAP Sales and Service Cloud can make work processes in the company faster and more efficient. We also offer various forms of training and provide support whenever necessary.
Customer service and close support are our top priorities:
This includes:
- Technical support
- Troubleshooting
- Updates and patches
- Performance monitoring
- Data integrity and security
- Training and further education
- fast response time
- Centralise customer information
- Improve the customer experience:
- Increase sales efficiency:
- Improve marketing effectiveness
- Improve customer service
Increase customer loyality
- Better customer experience
- Trust and security
- Customised offers
- Consistency
- Commitment to sustainability