CrT

Welcome to your consulting company for
SAP Sales and Service Cloud

In the ever-changing world of information technology, businesses need a reliable partner to pave the way to success. Welcome to runITsimple, your trusted IT consulting company specializing in SAP Sales and Service Cloud.

Request a free consultation

These and other customers already trust in us

Do you also have these problems?

Before implementing a CRM system, it is important to conduct thorough planning and analysis, actively involve employees in the process, select the right CRM system and ensure that it is well adapted to your company's needs. We will be happy to provide you with detailed advice regarding SAP solutions and offer support at every stage of your implementation project.

We are your trusted advisors when it comes to adapting your CRM system to your individual requirements. With our expertise and experience, we support you in optimally adapting your CRM system to the needs of your company. Whether it's integrating new functions, adapting workflows, or optimizing the database - we're there to help you with customized solutions. Rely on our team to make your CRM system more efficient and effective so that you can manage your customer relationships even more successfully.

In today's fast-paced business world, an efficient and well-designed customer relationship management strategy is critical to the success of your business. The right CRM system can make the difference between stagnation and growth. But how do you find the ideal solution that perfectly fits your unique needs?

This is where we come in! We are your trusted advisors, specializing in optimizing sales and service processes in your CRM. With our comprehensive expertise and years of experience, we are the partners who will put your company in the fast lane.

SSSC

What do we achieve with SAP Sales and Service Cloud?

SAP Sales and Service Cloud opens up unlimited possibilities in sales and customer service. This powerful software solution enables you to optimize your sales processes while taking customer service to a new level. SAP Sales and Service Cloud is the solution your business needs to drive growth, increase customer satisfaction, and optimize sales. Discover the benefits today and contact us to learn more about how we can help you achieve your goals.

Request a free consultation
SuS

What does runITsimple offer?

Are you looking for a professional consulting firm for your SAP Sales & Service Cloud project? Our expertise lies in the realization of implementation projects and the targeted further development of your SAP Sales & Service system. We understand how important your CRM system is for your company and we treat it as if it were our own. Make no compromises when it comes to your SAP Sales & Service system. Choose us as your trusted consulting firm that will take care of it with full commitment and a full-service offering. Contact us today to find out more about how we can support you as your partner. Your success is our success!

Request a free consultation

The runITsimple offers these added values

Icon Haken 2

Specialized expertise

We have a deep understanding of SAP systems and their application in various business areas. We develop customized solutions that are specifically tailored to the needs of your company.

Icon Haken 2

Customer focus

We attach great importance to personal support and close cooperation with our customers. You will receive more individualized advice tailored to your needs, with one main contact person at your side.

Icon Haken 2

Flexibility

We are more flexible and agile than large companies. We adapt quickly to changing requirements and business processes.

Icon Haken 2

Seamless integration

We work with you to smoothly integrate the SAP Sales and Service Cloud into your existing IT infrastructure.

Icon Haken 2

Business process integration

We integrate not only your data, but also your business processes across applications.

Why you should choose us:

What is the difference to larger consulting firms?

Icon Kreuz

Aspects for the selection of consultants:

As a client, you should conduct thorough research when selecting a consulting firm and ensure that it is a good fit for your company's specific situation and needs.

Icon Haken

runITsimple

As a small but extremely agile consulting firm, we pride ourselves on building and maintaining long-standing client relationships by responding to our clients' needs in a professional and flexible manner.

Request a consultation
Icon Kreuz

Competition

Larger IT consulting firms often offer the disadvantage of higher or hidden costs. Impersonal customer contact can result from frequently changing consultants. In addition, larger firms may offer less scope for customized solutions and less individual attention to a client's specific requirements.

Location

runITsimple GmbH
Schulstrasse 24a
76698 Ubstadt-Weiher

FAQ. Frequently asked questions and their answers

Efficiency and increased effectiveness as well as transparency:

  1. Document management
  2. Process automation
  3. Integration with other systems
  4. Collaboration and sharing information
  5. Analysis and reporting
  6. Compliance and security

As a small consultancy firm, we offer above all:

  1. More personalised service
  2. Flexibility
  3. Lower costs/transparent cost structure
  4. Specialisation
  5. Commitment and passion
  1. Close and long-term customer relationships
  2. Short decision-making processes
  3. One main contact person
  4. Openness
  5. Flexibility
  6. Customised offers
  7. Customer satisfaction is certified - customer loyalty
  8. Long-term experience
  9. Holistic service partner
  10. Trust is placed in us
  11. Optimum customer service
  12. Wide-ranging industry expertise
  13. Best practice experience
  14. Open communication

The SAP Sales & Service Cloud, offers a range of features and benefits that set it apart from the competition

  1. Integration with SAP applications
  2. 360-degree customer view
  3. Artificial intelligence (AI)
  4. Scalability and flexibility

Global support and compliance

Laboratory management systems - integration via APIs, middleware or special integration services


  1. Data standardisation
  2. Data migration
  3. Real-time data transfer
  4. Training and support

Interfaces, middleware


-> We have in-house specialists for this

  1. We offer on-site/remote training
  2. We train key users for the company
  3. If necessary, we provide training materials
  4. A contact person is always available to answer questions

We have developers on board. They can (whenever possible) integrate customised solutions.

Support/help and advice in all process phases:


  1. Consultancy prior to implementation
  2. Realisation and monitoring of the implementation
  3. Customisation of existing software

development

  1. Creating + monitoring interfaces
  2. Customer service/support

The duration of the process depends heavily on the size and complexity of the company. We generally assume 9-12 months for a standard implementation.

In principle, we are completely flexible here; here are just a few examples:


  1. agile project method
  2. focus rooms/ workshops
  3. Multi-stage CRM introduction
  1. Hypercare phase
  2. A long-term customer relationship and partnership is established via regular appointments in order to guarantee continuous further development of the system
  3. Offer of interface monitoring

runIT simple is interested in a long-term partnership in order to further develop the system together in the long term.

Values such as:

  1. Open communication
  2. short decision paths
  3. close project co-operation

flexibility

  1. transparency are important.

Our expertise is based on working with customers from various industries and countries. For this reason, we can incorporate our wide-ranging industry experience into your project. Thanks to our experience in various sectors, we can quickly understand your problem and develop customised solutions for you.

The cost framework is discussed in detail in advance and tailored to each project. We work on an hourly billing basis with full transparency for the customer. We usually work on a contingent/framework contract basis.

  1. one main contact person in the implementation phase
  2. one main contact person in the support phase
  3. as we are an intercultural team, we can also take on projects that need to be carried out in English

Well-known companies from the chemical industry/mechanical engineering and wholesalers.

We generally work with a project plan. The requirements and necessary steps for implementation are precisely defined with the customer in advance. Progress is monitored in regular meetings (remote/on-site) together with the customer.

  1. access control
  2. encryption
  3. authentication
  4. data backup
  5. security updates
  6. network security
  7. logging
  8. training and awareness
  9. Emergency preparedness and response

runIT simple has existed in its current form for around 10 years. We have been an SAP partner for precisely this area from the very beginning of the Sales Cloud. We are therefore familiar with the system and all its further developments and can incorporate this expertise into your project.

During implementation, it is particularly important for us to obtain a comprehensive overview of all the technologies used by the company in order to achieve the best possible integration of third-party systems (ERP, HRM, Business Intelligence...) and to create an optimised system landscape.

  1. Ticket management
  2. knowledge database
  3. self-service portals
  4. Omni-channel support
  5. field service management
  6. Analyses and reporting
  7. Integration with other SAP products

Our experts are happy to support the integration of third-systems via interfaces or APIs. We also focus on the CPI system, which is used to enable data communication between cloud-based and on-premise systems.


Here, too, we offer comprehensive support:


  1. Analysing the requirements
  2. Selection of the right interface
  3. Authentication and security
  4. Documentation and access authorisations
  5. Developing the integration
  6. Data mapping
  7. Testing and validation

Together with the customer, we develop a strategy on how the use of the SAP Sales and Service Cloud can make work processes in the company faster and more efficient. We also offer various forms of training and provide support whenever necessary.

Customer service and close support are our top priorities:


This includes:


  1. Technical support
  2. Troubleshooting
  3. Updates and patches
  4. Performance monitoring
  5. Data integrity and security
  6. Training and further education
  7. fast response time
  1. Centralise customer information
  2. Improve the customer experience:
  3. Increase sales efficiency:
  4. Improve marketing effectiveness
  5. Improve customer service

Increase customer loyality

  1. Better customer experience
  2. Trust and security
  3. Customised offers
  4. Consistency
  5. Commitment to sustainability