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The SAP Sales & Service Cloud, offers a range of features and benefits that set it apart from the competition

1. Integration with SAP applications
2. 360-degree customer view
3. Artificial intelligence (AI)
4. Scalability and flexibility

Global support and compliance

Laboratory management systems - integration via APIs, middleware or special integration services

1. Data standardisation
2. Data migration
3. Real-time data transfer
4. Training and support

Interfaces, middleware

-> We have in-house specialists for this

1. We offer on-site/remote training
2. We train key users for the company
3. If necessary, we provide training materials
4. A contact person is always available to answer questions

We have developers on board. They can (whenever possible) integrate customised solutions.

Support/help and advice in all process phases:

1. Consultancy prior to implementation
2. Realisation and monitoring of the implementation
3. Customisation of existing software

development

1. Creating + monitoring interfaces
2. Customer service/support

The duration of the process depends heavily on the size and complexity of the company. We generally assume 9-12 months for a standard implementation.

In principle, we are completely flexible here; here are just a few examples:

1. agile project method
2. focus rooms/ workshops
3. Multi-stage CRM introduction

1. Hypercare phase
2. A long-term customer relationship and partnership is established via regular appointments in order to guarantee continuous further development of the system
3. Offer of interface monitoring

runIT simple is interested in a long-term partnership in order to further develop the system together in the long term.

Values such as:

1. Open communication
2. short decision paths
3. close project co-operation

flexibility

1. transparency are important.

Our expertise is based on working with customers from various industries and countries. For this reason, we can incorporate our wide-ranging industry experience into your project. Thanks to our experience in various sectors, we can quickly understand your problem and develop customised solutions for you.

The cost framework is discussed in detail in advance and tailored to each project. We work on an hourly billing basis with full transparency for the customer. We usually work on a contingent/framework contract basis.

1. one main contact person in the implementation phase
2. one main contact person in the support phase
3. as we are an intercultural team, we can also take on projects that need to be carried out in English

Well-known companies from the chemical industry/mechanical engineering and wholesalers.

We generally work with a project plan. The requirements and necessary steps for implementation are precisely defined with the customer in advance. Progress is monitored in regular meetings (remote/on-site) together with the customer.

1. access control
2. encryption
3. authentication
4. data backup
5. security updates
6. network security
7. logging
8. training and awareness
9. Emergency preparedness and response

runIT simple has existed in its current form for around 10 years. We have been an SAP partner for precisely this area from the very beginning of the Sales Cloud. We are therefore familiar with the system and all its further developments and can incorporate this expertise into your project.

During implementation, it is particularly important for us to obtain a comprehensive overview of all the technologies used by the company in order to achieve the best possible integration of third-party systems (ERP, HRM, Business Intelligence...) and to create an optimised system landscape.

1. Ticket management
2. knowledge database
3. self-service portals
4. Omni-channel support
5. field service management
6. Analyses and reporting
7. Integration with other SAP products

Our experts are happy to support the integration of third-systems via interfaces or APIs. We also focus on the CPI system, which is used to enable data communication between cloud-based and on-premise systems.

Here, too, we offer comprehensive support:

1. Analysing the requirements
2. Selection of the right interface
3. Authentication and security
4. Documentation and access authorisations
5. Developing the integration
6. Data mapping
7. Testing and validation

Together with the customer, we develop a strategy on how the use of the SAP Sales and Service Cloud can make work processes in the company faster and more efficient. We also offer various forms of training and provide support whenever necessary.

Customer service and close support are our top priorities:

This includes:

1. Technical support
2. Troubleshooting
3. Updates and patches
4. Performance monitoring
5. Data integrity and security
6. Training and further education
7. fast response time

1. Centralise customer information
2. Improve the customer experience:
3. Increase sales efficiency:
4. Improve marketing effectiveness
5. Improve customer service

Increase customer loyality

1. Better customer experience
2. Trust and security
3. Customised offers
4. Consistency
5. Commitment to sustainability