We are your partner!

Why SAP Sales and Service Cloud for mechanical engineering companies?

Your benefits:

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    Seamless customer experience: Integrate sales and customer service processes and create personalized offers.
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    Efficient service management: As a machine builder, after-sales service is crucial. With our solution, you can accurately manage service requests and develop more efficient maintenance processes.
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    Real-time analytics and insights - SAP Sales and Service Cloud provides valuable insights and enables informed decisions to optimize your sales and service processes.
ZSC

We have very specific requirements for SAP C4C that are not mapped in the standard. Is there a solution for this?

We offer support as well as help and advice at all stages of the process:

  1. Pre-implementation consulting
  2. Execution and monitoring of the implementation
  3. Adaptation of existing software
  4. Development
  5. Create + monitor interfaces
  6. Customer service/ support

Our expertise is based on working with customers from different industries and countries. For this reason, we can incorporate our broad industry experience into your project. Due to our experience in different areas, we can quickly understand your problem and develop customized solutions for it.

As a small consulting house, we offer the following advantages in particular:

  1. More personal service
  2. Flexibility
  3. lower costs/ transparent cost structure
  4. specialization
  5. Commitment and passion

Solutions / Services

We are your partner!

CRM implementation/replacement: We offer customized solutions for the implementation or replacement of your CRM system to take your customer relationships to the next level.


Integration into existing infrastructure: Our experts ensure smooth integration into your existing infrastructure to optimize sales and service processes.


Webshop/dealer portal connection: Seamlessly connect your webshop or dealer portal with your CRM to fully exploit customer potential and boost sales.


With our support, you can maximize your efficiency, increase customer satisfaction and boost your sales. Rely on our experience in IT consulting for your sustainable success.

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Your IT, our solution: Together into the digital future

Our expertise spans multiple applications and we understand how they can be used in your specific business environment. In addition, we know your industry inside and out and use best practices to achieve optimal results.


We understand how important batch tracking and availability of goods are to your business. Our solutions ensure that you always have an overview.


We effectively accompany the path from potential customers to loyal regular customers. We facilitate the onboarding process and carry out a quick and precise credit check.


The seamless integration of your telephone system into our solutions improves communication and strengthens your customer service.


Rely on our diverse range of services to meet your IT requirements and take your business to the next level.

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Benefits for our customers

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Personal attention:

With us, you are not a number. We offer you individual attention and customized solutions.
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Total flexibility:

We are flexible and can adapt to changes quickly, without bureaucratic hurdles. That means more agile solutions for you.
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Cost Efficiency:

We are the absolute cloud specialists with broad expertise.
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Competitor product

Looking for the perfect CRM solution? There are numerous tools on the market - but many have their pitfalls!

Some systems get bogged down in complex features and thus high initial investments can strain your budget. Others offer a simple user interface, but may be too limited for growing businesses and may require third-party integrations to be fully operational. Why settle for compromises? Discover our CRM solution that combines the best aspects to give you a customized, budget-friendly experience.

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SAP Sales and Service Cloud - Your solution for outstanding customer experiences!

Seamless integration: sales and service in perfect harmony - for maximum power.


Real-time insights: Understand customers like never before and give them exactly what they need.


Flexibility for the future: Scalable and customizable to grow with your business. With us, you're ready for tomorrow!

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Location

runITsimple GmbH
Schulstrasse 24a
76698 Ubstadt-Weiher

Frequently asked questions

Efficiency and increased effectiveness as well as transparency:

  1. Document management
  2. Process automation
  3. Integration with other systems
  4. Collaboration and sharing information
  5. Analysis and reporting
  6. Compliance and security

As a small consultancy firm, we offer above all:

  1. More personalised service
  2. Flexibility
  3. Lower costs/transparent cost structure
  4. Specialisation
  5. Commitment and passion
  1. Close and long-term customer relationships
  2. Short decision-making processes
  3. One main contact person
  4. Openness
  5. Flexibility
  6. Customised offers
  7. Customer satisfaction is certified - customer loyalty
  8. Long-term experience
  9. Holistic service partner
  10. Trust is placed in us
  11. Optimum customer service
  12. Wide-ranging industry expertise
  13. Best practice experience
  14. Open communication

The SAP Sales & Service Cloud, offers a range of features and benefits that set it apart from the competition

  1. Integration with SAP applications
  2. 360-degree customer view
  3. Artificial intelligence (AI)
  4. Scalability and flexibility

Global support and compliance

Laboratory management systems - integration via APIs, middleware or special integration services


  1. Data standardisation
  2. Data migration
  3. Real-time data transfer
  4. Training and support

Interfaces, middleware


-> We have in-house specialists for this

  1. We offer on-site/remote training
  2. We train key users for the company
  3. If necessary, we provide training materials
  4. A contact person is always available to answer questions

We have developers on board. They can (whenever possible) integrate customised solutions.

Support/help and advice in all process phases:


  1. Consultancy prior to implementation
  2. Realisation and monitoring of the implementation
  3. Customisation of existing software

development

  1. Creating + monitoring interfaces
  2. Customer service/support

The duration of the process depends heavily on the size and complexity of the company. We generally assume 9-12 months for a standard implementation.

In principle, we are completely flexible here; here are just a few examples:


  1. agile project method
  2. focus rooms/ workshops
  3. Multi-stage CRM introduction
  1. Hypercare phase
  2. A long-term customer relationship and partnership is established via regular appointments in order to guarantee continuous further development of the system
  3. Offer of interface monitoring

runIT simple is interested in a long-term partnership in order to further develop the system together in the long term.

Values such as:

  1. Open communication
  2. short decision paths
  3. close project co-operation

flexibility

  1. transparency are important.

Our expertise is based on working with customers from various industries and countries. For this reason, we can incorporate our wide-ranging industry experience into your project. Thanks to our experience in various sectors, we can quickly understand your problem and develop customised solutions for you.

The cost framework is discussed in detail in advance and tailored to each project. We work on an hourly billing basis with full transparency for the customer. We usually work on a contingent/framework contract basis.

  1. one main contact person in the implementation phase
  2. one main contact person in the support phase
  3. as we are an intercultural team, we can also take on projects that need to be carried out in English

Well-known companies from the chemical industry/mechanical engineering and wholesalers.

We generally work with a project plan. The requirements and necessary steps for implementation are precisely defined with the customer in advance. Progress is monitored in regular meetings (remote/on-site) together with the customer.

  1. access control
  2. encryption
  3. authentication
  4. data backup
  5. security updates
  6. network security
  7. logging
  8. training and awareness
  9. Emergency preparedness and response

runIT simple has existed in its current form for around 10 years. We have been an SAP partner for precisely this area from the very beginning of the Sales Cloud. We are therefore familiar with the system and all its further developments and can incorporate this expertise into your project.

During implementation, it is particularly important for us to obtain a comprehensive overview of all the technologies used by the company in order to achieve the best possible integration of third-party systems (ERP, HRM, Business Intelligence...) and to create an optimised system landscape.

  1. Ticket management
  2. knowledge database
  3. self-service portals
  4. Omni-channel support
  5. field service management
  6. Analyses and reporting
  7. Integration with other SAP products

Our experts are happy to support the integration of third-systems via interfaces or APIs. We also focus on the CPI system, which is used to enable data communication between cloud-based and on-premise systems.


Here, too, we offer comprehensive support:


  1. Analysing the requirements
  2. Selection of the right interface
  3. Authentication and security
  4. Documentation and access authorisations
  5. Developing the integration
  6. Data mapping
  7. Testing and validation

Together with the customer, we develop a strategy on how the use of the SAP Sales and Service Cloud can make work processes in the company faster and more efficient. We also offer various forms of training and provide support whenever necessary.

Customer service and close support are our top priorities:


This includes:


  1. Technical support
  2. Troubleshooting
  3. Updates and patches
  4. Performance monitoring
  5. Data integrity and security
  6. Training and further education
  7. fast response time
  1. Centralise customer information
  2. Improve the customer experience:
  3. Increase sales efficiency:
  4. Improve marketing effectiveness
  5. Improve customer service

Increase customer loyality

  1. Better customer experience
  2. Trust and security
  3. Customised offers
  4. Consistency
  5. Commitment to sustainability